Sehr geehrter XXX ,
Ihre Serviceanfrage SR-Nr. {ticketno:[XXX]} wurde geprüft und aktualisiert.
Serviceanfrage- und Antwortsverlauf:
Thank you for your email.
I understand you wish to claim warranty on your AMD Ryzen 5900X.
Please could you provide the following information for claim verification:
1. Picture of your processor installed in the motherboard socket, with the heatsink and fan removed, clearly displaying the cpu model and serial number.
2. The original vendor provided invoice or receipt document, clearly displaying the details of the purchase.
Please note for online purchases, only the original pdf or the original invoicing email will be accepted.
3. Exact Make and model of your motherboard and its current BIOS version.
For example: ASRock B550 Taichi with BIOS version 1.7
4. Details of any troubleshooting performed, including results that prove a defective processor.
Please note we cannot process your claim until all information is received.
Once we have verified your provided information to our satisfaction, we will happily authorize your RMA return.
Um diese Serviceanfrage zu aktualisieren, antworten Sie bitte auf diese E-Mail. Achten Sie darauf, dass der Verweis auf die Serviceanfrage intakt bleibt.
Mit freundlichen Grüßen,
XXX
AMD, Weltweiter Kundendienst