Provided below are the solutions to potential errors that may be encountered during the chipset driver install/uninstall process.
- Error 1601: The Windows Installer service could not be accessed.
This problem may occur if the Windows Installer files are damaged or missing. To resolve error 1601, please follow the steps below and rerun the chipset driver installer after completing each step:
- Check whether the Windows Installer service is set to Disabled:
- Click Start, type services.msc in the search box and press Enter.
- In the Services (Local) list, right-click Windows Installer, and then click Properties.
- If Startup type is set to Disabled, change the setting to Manual from the drop-down list.
- Under Service status, select Start and click OK.
- Re-register the Windows Installer service:
- Right-click Start, select Run (or Windows key +R)
- Type msiexec.exe /unreg and click OK.
- If a confirmation message appears, click OK again.
- Right-click Start, select Run (or Windows key +R)
- Type msiexec.exe /regserver and click OK.
- If a confirmation message appears, click OK again.
- Download and install the latest version of Windows Installer from Microsoft: http://support.microsoft.com/kb/942288
- Error 1602: User cancelled installation.
This problem may occur when the operation was cancelled by the user or another running process. To resolve error 1602, please close any running applications and re-run the chipset driver installer.
- Error 1603: A fatal error occurred during installation.
This problem may occur due to driver/software conflicts, false positives trigged by antivirus software, missing critical/important Windows updates, or corrupted registry keys and/or system files. To resolve error 1603, please follow the steps below and rerun the chipset driver installer after completing each step:
- Please ensure the antivirus software and definitions are up to date and/or temporarily disable your antivirus software until the installation of the chipset driver package is complete.
- Please run Windows Update and apply all available critical and important updates to ensure full compatibility with the chipset driver package being installed.
- Repair system registry and files by running the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files then replaces corrupted, damaged, and incorrect versions.
- To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes) and press Enter. While running DISM you may notice the process will appear to pause at 20%. After a few minutes, the operation will continue.
- To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes) and press Enter. For more information on using SFC, please refer to the Microsoft article: Use the System File Checker tool to repair missing or corrupted system files
- Error 1720: There is a problem with this Windows Installer package.
This problem may occur due to insufficient account privileges, file extraction error, corrupted download, missing registry and/or files, non-English log file format, installation on non-C boot drive, folder & file access permissions. To resolve error 1720, please verify the following items and then re-run the chipset driver installer:
- The chipset driver package is being installed using an account with administrator privileges.
- The size of the downloaded chipset driver package matches the file size indicated on the download page. If the sizes do not match, an interruption may have occurred during download, please download the package again.
- The package setup files were successfully extracted to the default folder <OS drive>\AMD.
- Ensure that folders <OS drive >\AMD and %appdata%\AMD have ‘Read-only’ permission. Also verify that files within these folders are marked with ‘Read-only’ permission.
- Error 1302: Please insert the disk.
This problem may occur when the drive containing the installation executable becomes inaccessible. To resolve error 1302, please perform a clean boot in Windows and make sure that there is no active VPN connection then rerun the chipset driver installer.
- Error 1316: A network error occurred while attempting to read from the file.
This problem may occur due to previous installer left files from the old install behind and those files prevent the new install from proceeding. To resolve error 1316, please follow the steps below and rerun the chipset driver installer after completing each step:
- Download and install the latest version of Windows Installer from Microsoft: http://support.microsoft.com/kb/942288
- Check whether the Windows Installer service is set to Disabled:
- Click Start, type services.msc in the search box and press Enter.
- In the Services (Local) list, right-click Windows Installer, and then click Properties.
- If Startup type is set to Disabled, change the setting to Manual from the drop-down list.
- Under Service status, select Start and click OK.
- Re-register the Windows Installer service:
- Right-click Start, select Run (or Windows key +R)
- Type msiexec.exe /unreg and click OK.
- If a confirmation message appears, click OK again.
- Right-click Start, select Run (or Windows key +R)
- Type msiexec.exe /regserver and click OK.
- If a confirmation message appears, click OK again.
- Error opening the installation log file. Verify that the specified location exists and is writable.
This is a known Windows OS issue. To work around this problem, please refer to this Microsoft article.
If you are still unable to resolve any of the above errors, after completing the suggestions outlined above and need further assistance, please contact
AMD Customer Care. Make sure to include the AMD Installer log file to your service request. The AMD Installer log file is located in <OS drive >\AMD\ Chipset_Software\Logs